Policies
Shipping Policy
Processing Time:
Orders are normally processed within 2–5 business days (excluding weekends and holidays). However, we have seen a recent spike in sales and some orders are currently being delayed.
Shipping Time (U.S.):
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (if selected)
International Shipping:
Delivery times vary by country (typically 7–21 business days). Customs fees or import duties are the responsibility of the customer.
Tracking:
Once your order ships, you will receive a tracking number via email.
Delays:
We are not responsible for carrier delays due to weather, holidays, or unforeseen circumstances.
Incorrect Address:
Please ensure your shipping address is accurate. We are not responsible for packages delivered to incorrect addresses provided at checkout.
Returns & Refunds Policy
We are currently not accepting any returns of any items.
Eligibility Requirements:
Damaged items may be eligible for a return.
Tags must be attached
Must be returned in original packaging
Custom or personalized jerseys (custom name/number) are final sale unless defective.
To Start a Return:
Email support@starstripehockey.com with:
Your order number
Reason for return
Photos (if item is damaged)
Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds:
Once we receive and inspect the item, refunds will be issued to the original payment method within 5–10 business days.
Exchanges:
If you need a different size, please initiate a return and place a new order.
Privacy Policy
Your privacy is important to us.
Information We Collect:
Name
Email address
Shipping/billing address
Payment details (processed securely through third-party payment providers)
Order history
How We Use Your Information:
To process orders
To communicate order updates
To improve customer experience
To send promotional emails (if subscribed)
We do not sell, rent, or trade your personal information.
Cookies:
Our website uses cookies to enhance browsing experience and track analytics.
Third-Party Services:
We use secure payment processors and analytics providers. These third parties have their own privacy policies.
Your Rights:
You may request access, correction, or deletion of your data by contacting support@starstripeshockey.com.